Returns & Exchanges
VAPORESSO is committed to your satisfaction and offers a 30-day return policy for unused products in their original packaging. If you experience a technical defect, our comprehensive warranty program ensures your device is repaired or replaced promptly.
Initiate Your Request
Contact our customer support team via the official portal with your order number and a brief explanation of the reason for your return.
Wait for Authorization
Our technical team will review your request within 24-48 business hours to provide a Return Merchandise Authorization (RMA) number and shipping instructions.
Package and Ship
Securely pack the items in their original box including all accessories and cables, clearly marking the RMA number on the exterior of the package.
Inspection and Refund
Once received, our warehouse will inspect the items for quality assurance and process your refund or exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing